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Troubleshooting

Plugin is stuck on "Loading functions..."

  1. Make sure .NET 8 Desktop Runtime x64 is installed. Requirements
  2. Close Stream Deck completely then open it again.
  3. If the issue persists, go to %APPDATA%\Elgato\StreamDeck\Plugins\com.jarex985.scstreamdeck.sdPlugin\.
  4. Open the plugin log file (pluginlog.log) and check for errors.
  5. If there is no log file, this indicates that .NET 8 Desktop Runtime x64 is not installed correctly (x86 vs x64 issue). Reinstall the correct version.

The plugin does not show up in Stream Deck

  1. Confirm the Stream Deck app is version 6.4+.
  2. Confirm .NET 8 Desktop Runtime is installed. Requirements
  3. Close Stream Deck completely then open it again.
  4. Go to %APPDATA%\Elgato\StreamDeck\Plugins. If you see a folder named com.jarex985.scstreamdeck.sdPlugin, delete it and try reinstalling after confirming steps 1 and 2.

Double-clicking com.jarex985.scstreamdeck.streamDeckPlugin does nothing

  1. Right-click the downloaded file and choose Properties.
  2. If you see an Unblock checkbox, enable it.
  3. Click OK and try again.
  4. Make sure that you uninstalled any previous versions of the plugin.

Note

Windows SmartScreen or antivirus can block new downloads. If the file was removed, download it again.

Star Citizen path not detected

  1. Drag Control Panel from the right panel and drop it to a desired key on the left.
  2. Set a custom installation path for your desired channel (LIVE, HOTFIX, PTU, EPTU).

Actions do nothing in game

  • Make sure Star Citizen is the active window.
  • Try running the Stream Deck app as Administrator.

  • If you changed any keybinding in-game while using the Plugin, you can either:

    1. Restart Stream Deck app.
    2. Use Control Panel and click FORCE REDETECTION.

I can't see Adaptive Key / Toggle Key in the Multi Action list

This has been disabled by default, if you want to enable it:

  1. Go to %APPDATA%\Elgato\StreamDeck\Plugins\com.jarex985.scstreamdeck.sdPlugin\.
  2. Open manifest.json in a text editor.
  3. Find the line with "SupportedInMultiActions": false, and change it to "SupportedInMultiActions": true,.

Note

I would recommend not using Toggle Keys in Multi Actions, as their state management can lead to unexpected behavior. Adaptive Keys are generally safe to use in Multi Actions.